FAQs

We aim to provide ultimate assurance in the quality of our products and the protection they provide. You can always contact us with specific questions if you don’t find what you are looking for here.

The OmniProtect face mask is scientifically proven to kill Sars-CoV-2, the virus that causes COVID-19.

Other face masks which are described as antibacterial, antiviral or are made using nanotechnology may act as a filter, but do not actively kill the virus.

Furthermore, the OmniProtect face mask is reusable and washable. Other reusable face masks must be washed at 60 degrees after every use. The OmniProtect face mask only needs to be washed once a week in cold water.

 

Conventional face masks simply filter droplets and particles that may carry viruses. These trapped viruses are still alive and can still travel through the layers of the mask. By contrast, the OmniProtect mask offers three layers of filtration, and actively destroys viruses and bacteria, protecting the wearer from contracting or spreading viruses to others.

Masks claiming to be “antibacterial” are often treated with silver, zinc, or copper etc, which are reprotoxic. They can be harmful to humans and cause skin irritation. Whilst they absorb and kill bacteria, they do not do the same for viruses.

Masks on the market with nanotechnology simply repel water and offer no protection against viruses.

 

Livinguard technology works to capture and destroy viruses and bacteria (microbes). The treated textiles have a positive “charge”, which acts as a magnet for microbes. This positive charge is more powerful than the negative charge of the microbes, and as a result they explode and are destroyed. Once the microbes are destroyed, they lose their charge. The charges they were attached to on the surface of the material are then released, enabling them to repeat the process of destruction continuously.

The technology has been scientifically proven to work against a large number of viruses and bacteria, as follows:

Viruses: Sars-CoV-2, Human Coronavirus 229E, Influenza A, Yellow Fever, Bacteriophage MS2.

Bacteria: Escherichia coli, Staphylococcus aureus, Candida albicans, Multidrug-resistant Enterococcus faecium (VRE – ATCC 51559), Methicillin-resistant Staphylococcus aureus (MRSA – ATCC 33591), Mycobacterium tuberculosis (ATCC 25177), Klebsiella pneumoniae, Clostridium difficile (C. diff), Mycobacterium terrae, Mycobacterium avium, Salmonella Typhi, Pseudomonas aeruginosa.

 

Tests have shown that the treated material maintains its properties without leaching (releasing) poisonous chemicals. It is therefore safe for skin contact.

Yes – one OmniProtect face mask is effective for up to 210 uses, therefore reducing the need for 210 single disposable masks per user to end up in landfill.

Yes – the OmniProtect face mask is priced at £29.99 and effective for 210 uses. This is equivalent to 14 pence per use, which is significantly cheaper than the majority of single use masks on the market.

No – we have sufficient manufacturing capability to provide face masks for the general public and healthcare workers alike.

Whilst the technology will destroy the virus responsible for COVID-19, we cannot guarantee that the face mask will prevent you from contracting COVID-19. The use of the OmniProtect face mask does not substitute the need for good personal hygiene, such as hand washing. It cannot prevent infection when the mask is not worn, or in instances where the virus may enter the respiratory tract through other means, such as from a person’s hands.

The face mask does not guarantee protection from illness, disease or infection and is intended for general public use only.

Individuals with a compromised respiratory system, such as asthma or emphysema, should consult a doctor prior to using any face mask.

The face mask does not supply oxygen. It must not be used in atmospheres containing less than 19.5% oxygen.

The face mask must not be used when handling chemicals, gases, vapours, oil aerosols, oil-based particles or extremely high particulate concentration.

Do not modify the mask in any way.

Please refer to our size guide on the ‘Shop’ page for sizing information. Please be aware that this is a guide only and we do not offer refunds for masks that do not fit correctly. More information on our refund policy can be found under our ‘Terms of Sale’.

We do intend to supply face masks for children between the age of 7-12 years in the coming weeks. Please keep an eye on our website.

One mask per person is adequate, however if you cannot allow time for the mask to dry after washing it between uses, then we would recommend that you purchase an additional mask.

Place the mask flat to your face, ensuring that the internal metal plate sits over your nose. The metal plate can be adjusted to fit the contours of your face by simply pressing down on it gently. Hook the elastic straps around your ears and adjust the toggle so that the mask fits comfortably.

Yes – the mask sits below the bridge of the nose and can therefore comfortably be worn with glasses.

We do not recommend that you share your mask with anyone else.

Your face mask should be washed by hand, in cold water for approximately two minutes. Do not use detergent or bleach. If the mask is stained, you may use a mild soap.

Once you have washed your face mask, hang it to dry naturally, avoiding direct sunlight. Do not wring dry. Do not dry clean. Do not tumble dry. Do not iron.

We recommend that you wash your face mask weekly if you use your mask every day. If you use the mask infrequently and for short periods, we recommend washing it monthly.

After 30 washes the material begins to lose its charge, which is what gives the mask the ability to kill viruses and bacteria.

Our masks are manufactured in Germany and Portugal.

As a health and hygiene product, we are unable to accept returns or issue refunds for our face masks. Please see our ‘Terms of Sale’ for further information.

Orders will usually be dispatched within 1-2 working days of placing your order. You will receive tracking information once your order has been shipped.

We are able to ship globally using DHL. Shipping rates will be calculated at checkout.