FAQs

We aim to provide ultimate assurance in the quality of our products and the protection they provide. You can always contact us with specific questions if you don’t find what you are looking for here.

About OmniProtect

OmniProtect was formed in June 2020 as a direct response to the COVID-19 pandemic. We are excited to have expanded our product range beyond face masks and have worked hard to manufacture and source market-leading antiviral products, with many more currently in development.

We welcome the opportunity to work alongside and partner with distributors and retailers, in both the UK and overseas, who would be interested in selling our products to their customers. If you are interested in becoming a partner, please contact us for further information.

We are always interested in hearing from manufacturers who have products which align with our strategy. If you have a great product, please contact us for an exploratory discussion.

We can offer heat sealed logos on our textile products for corporate customers, although these may incur an additional charge. Please contact us for further information.

We believe that our products offer good value for money and do not offer discounts as standard. We can offer discounts for large or bulk orders. Please contact us for further information.

Orders

Shipping within the UK is charged at a flat rate of £4.50 and is free for orders over £50. Rates for international shipping are dependent upon the delivery destination and are calculated at checkout. Please note that shipping rates do not include any other customs duties or fees that may be payable in the destination country.

UK orders are shipped using DPD Next Day. International orders are shipped using DHL Express.

UK orders are usually delivered within one working day. International delivery times are dependent upon the delivery destination and can take up to one week.

Yes – we are able to ship globally using DHL. Shipping rates will be calculated at checkout.

As health and hygiene products, we are unable to accept returns or issue refunds. Please see our ‘Terms of Sale’ for further information.

Face Masks

As the COVID-19 pandemic has evolved, we have learnt more about the virus, its modes of transmission and the positive role that face masks have in preventing the spread of infection.

At OmniProtect, we have taken these learnings, along with our experience of wearing face masks and customer feedback, to design a brand-new range of face masks which combine the superior protection of HeiQ antiviral technology alongside enhanced filtration, breathability, style, quality, and comfort.

Conventional face masks simply filter droplets and particles that may carry viruses and bacteria. These trapped viruses are still alive and can still travel through the layers of the mask. Similarly, masks on the market featuring ‘nanotechnology’ simply repel water and offer no protection against viruses.

By contrast, the OmniProtect mask offers three layers of filtration, with a bacterial filtration efficiency of >98%. Its performance is further enhanced by the application of HeiQ’s Viroblock technology to the outer layer and filtration material which actively destroys viruses and bacteria, protecting the wearer from contracting or spreading viruses to others.

HeiQ’s patent-pending technology combines advanced silver and vesicle technology which work together to rapidly destroy enveloped viruses.

The silver emits silver-ions which kills any bacteria on the surface and attracts the oppositely charged viruses. Simultaneously, the fatty spherical vesicle technology, which is a cosmetic grade liposome, works to rapidly deplete the membrane of the virus, so that the silver ions can access and destroy the core of the virus.

HeiQ’s Viroblock technology has been scientifically proven to effectively destroy a large number of viruses and bacteria, including SARS-CoV-2, the virus that causes COVID-19 (Peter Doherty Institute for Infection and Immunity in Melbourne, Australia; 2020).

It also offers proven antibacterial properties against: Candida Albicans, Staphylococcus Aureus, Mycobacterium Terrae and proven antiviral properties against: Sendai Virus, H3N2 Human Influenza A, H1N1 Human Influenza A, H5N1 Avian Influenza A, Human Coronavirus 229E, H7N9 Influenza A (2013), Respiratory Syncytial Virus, SARS-CoV-2 (COVID-19).

Yes – HeiQ Viroblock is made from ingredients which are cosmetic grade and bio-based. It has undergone extensive testing and is certified as safe, sustainable and hypoallergenic.

Skin Compatibility: Farcoderm, Italy – Non-irritant.
Leaching: Aspen Research Corporation, United States – No release of particulates or chemical compounds.
Cytotoxicity: WuXi AppTec, United States – Non-cytotoxic.

Yes – each OmniProtect face mask can be used multiple times, only needs to be washed weekly and retains its antiviral properties for 30 washes. Single-use disposable face masks need to be thrown away after each period of use. It is estimated that using the OmniProtect face mask daily, is equivalent to using a minimum of 210 single-use masks.

Whilst the technology will destroy the virus responsible for COVID-19, we cannot guarantee that the face mask will prevent you from contracting COVID-19. The use of the OmniProtect face mask does not substitute the need for good personal hygiene, such as hand washing. It cannot prevent infection when the mask is not worn, or in instances where the virus may enter the respiratory tract through other means, such as from a person’s hands.

The face mask does not guarantee protection from illness, disease or infection and is intended for general public use only.
Individuals with a compromised respiratory system, such as asthma or emphysema, should consult a doctor prior to using any face mask.
The face mask does not supply oxygen. It must not be used in atmospheres containing less than 19.5% oxygen.
The face mask must not be used when handling chemicals, gases, vapours, oil aerosols, oil-based particles or substances with extremely high particulate concentration.
Do not modify the mask in any way as this may compromise its performance.

Please refer to our size guide on the ‘Shop’ page for sizing information. Please be aware that this is a guide only and we do not offer refunds for masks that do not fit correctly. More information on our refund policy can be found under our ‘Terms of Sale’.

Note that our new range of masks do come up slightly larger than the Livinguard masks.

One mask per person is adequate, however if you cannot allow time for the mask to dry after washing it between uses, then we would recommend that you purchase an additional mask.

Place the mask flat to your face, ensuring that the internal metal plate sits over your nose. The metal plate can be adjusted to fit the contours of your face by simply pressing down on it gently. Hook the elastic straps around your ears and adjust the toggle so that the mask fits comfortably.

Yes – the mask sits below the bridge of the nose and can therefore comfortably be worn with glasses. The OmniProtect face mask has an adjustable nose plate to facilitate a comfortable and close fit.

As a health and hygiene product, we do not recommend that you share your mask with anyone else.

Your face mask should be washed by hand, in lukewarm water for approximately two minutes.
To maintain the mask’s antiviral properties, we ask that you do not use any detergent or bleach and dry naturally, out of direct sunlight. The mask can be lightly steamed to remove any creases, but should not be ironed.

We recommend that you wash your face mask weekly if you use your mask for extended periods every day. If you use the mask infrequently and for short periods, we recommend washing it monthly.

After 30 washes the antiviral coating on the fabric begins to degrade in performance.

The OmniProtect face mask is manufactured in Hong Kong.

The Everyday Glove

The OmniProtect Everyday Gloves provide comfortable, safe and effective protection from viruses and bacteria through the application of Swiss-engineered HeiQ Viroblock textile technology, which is applied to the outer surface of the fabric and works to continuously destroy viruses and bacteria.

Please refer to our size guide on the ‘Shop’ page for sizing information. Please be aware that this is a guide only and we do not offer refunds for gloves that do not fit correctly. More information on our refund policy can be found under our ‘Terms of Sale’.

The Everyday Gloves can be hand or machine washed at a maximum of 30 degrees, as required. We recommend that only gentle detergent is used. Do not use any products containing bleach.
Once washed, the Everyday Gloves should be left to dry naturally, out of direct sunlight.
Each pair of Everyday Gloves can be washed up to 30 times.

The Everyday Gloves are manufactured in Pakistan.

COVID-19 Antigen Test

Lateral flow antigen tests work by taking a sample from the nose or back of the throat and testing that sample for the presence of antigens, the signature proteins of the virus. They show results visually, in the same way as many pregnancy tests.

The PerkinElmer COVID-19 Antigen Test is a direct, sandwich-based lateral flow immunoassay. The SARS-CoV-2 target protein is captured between two complementary antibodies. One of these anti-SARS-CoV-2 antibodies is conjugated to the detection reagent and is held at the conjugate release pad, while the other antibody is immobilized at the test line on the membrane. 

Yes – the test is incredibly sensitive and can detect both high and low viral loads in patients who have symptoms and those who may not.

Sample collection is quick, easy, simple and painless. The specimen is collected by swabbing the nose or back of the throat and then inserted into a tube which mixes it with a buffer liquid and allows it to be tipped upside down and added to the testing cassette. Visual results are displayed in 15 minutes.

Results are available within 15 minutes.

In line with government guidance, lateral flow tests should be used every 2-3 days.

Lateral flow tests are fast, rapid and reliable. You can quickly identify any individual that is positive and have them isolate from other employees which will help limit the spread of the virus.

Clinical studies in symptomatic and asymptomatic populations (including individuals with low viral load) have shown sensitivity of >97% and specificity of 100%. The PerkinElmer COVID-19 Antigen Test is tested against the most-sensitive commercially available RT-PCR kit on the market (FDA Reference Panel Comparative Data. Oct. 2, 2020

The PerkinElmer test is a market leader, with high rates of sensitivity which enables it to detect low viral loads, in both symptomatic and asymptomatic individuals.

Hand Sanitiser and Flairosol

Kindr products are 99.999% effective at destroying viruses and bacteria. They do not contain alcohol, making them gentle on skin for regular use by the whole family and are refillable, meaning they are also kind to the environment.

Various research studies have shown that alcohol-based hand sanitisers can increase the number of bacteria on the skin, the more they are used. Alcohol is a solvent that strips away oils that are important for water retention and dries out the skin when it evaporates. This drying effect causes chapping of the skin, creating cracks and crevices where germs may become trapped or hidden.

Kindr foaming sanitiser is water based, non-flammable and much kinder on the skin, rehydrating it with every use.

Kindr prides itself on being an environmentally friendly, sustainable company and seeks to minimise the impact of its products on the environment. All products are refillable, and all packaging is either pre-cycled, recycled or recyclable.

All Kindr products are manufactured in the UK.